When will my order ship?
Orders are processed within 1–3 business days. Standard delivery normally takes another 3–7 business days after processing.
How much is shipping?
Standard shipping to the United States and Canada is free, with no minimum purchase requirement.
How do I track an order?
Available tracking information is included in the shipment confirmation email.
Can I change or cancel an order?
Contact us as soon as possible. We cannot guarantee a change after processing begins.
What is the return window?
You may request a return within 30 calendar days after receiving the item. Review Returns & Refunds for instructions.
When will I receive my refund?
After the return is received and inspected, an approved refund is processed within 1–3 business days. A financial institution may require an additional 7–10 business days to display the credit.
How do I contact customer service?
Email info@neutrogone.shop or call +1 (848) 404-6564. Service hours are Monday through Friday, 9:00 AM to 6:00 PM Eastern Time (ET).