Shipping policy

Last updated: September 24, 2026

Order processing

Orders are processed and prepared for shipment within 1–3 business days. Business days are Monday through Friday and exclude major holidays in the United States and Canada. Orders placed after 6:00 PM Central Time on Friday, or on a weekend or holiday, begin processing on the next business day.

Where we ship

We provide standard delivery to the contiguous United States, Alaska, Hawaii, and Canada.

Estimated delivery time

After processing is complete, standard delivery typically takes 3–7 business days. Delivery dates are estimates and may be affected by carrier operations, severe weather, address issues, customs or other circumstances outside our reasonable control.

Shipping charges

We provide free standard shipping on all orders delivered to the United States and Canada. No minimum purchase is required, and no separate handling fee is added at checkout.

Carriers and tracking

We work with reputable carriers, including USPS, UPS, FedEx and DHL. The carrier is selected based on the delivery address, package weight and dimensions, and other logistics factors. Available carrier and tracking information will be included in the shipment confirmation email.

Address changes

Please review your shipping address before placing an order. If an address correction is needed, contact us as soon as possible at info@neutrogone.shop. We cannot guarantee that an address can be changed after processing has begun.

Delayed, lost or damaged shipments

If tracking has not updated, a shipment appears lost, or an order arrives damaged, contact us with the order number and relevant details. We will review the available carrier information and help with the next appropriate step.