Last updated: September 24, 2026
neutrogone uses sensitive personal information only as reasonably necessary to provide requested products and services, process payment, fulfill orders, maintain account and website security, prevent fraud, comply with law and handle customer-service requests. We do not use sensitive personal information to infer characteristics for advertising.
Please do not submit sensitive medical information, government identifiers, passwords or complete payment-card details through ordinary customer-service email.
If applicable law gives you a right to limit use or disclosure of sensitive personal information, submit a request to info@neutrogone.shop with the subject “Privacy Request — Limit Sensitive Information.” We may need to verify identity before completing the request.